Look, we're not gonna bury this in legal jargon. Here's the straight goods on how we handle your info at Rune Bastion Frontier. We've been around since 2018, and transparency's always been part of our foundation—just like good insulation in a Vancouver winter.
When you reach out to us—whether it's about a residential project in North Van or a commercial build downtown—we'll collect basics like your name, email, phone number, and project details. Pretty standard stuff.
If you're using our site, we might grab some technical data too: IP address, browser type, pages you've checked out. Helps us understand what folks are interested in and how our site's performing on different devices.
For actual client projects, we'll need more detailed info: property details, budget ranges, timeline expectations, zoning considerations. Can't design a building without knowing what we're working with, right?
Your info stays pretty close to home. We use it to respond to inquiries, provide consultations, draft proposals, and manage ongoing projects. That's the main gig.
Occasionally, we'll send updates about our work—new portfolio pieces, sustainability practices we're implementing, maybe some insights about building in Canadian climates. But we're not gonna spam you. You can opt out anytime, no hard feelings.
We might analyze site usage patterns to improve how people navigate our content. Like if everyone's bouncing from our portfolio page, maybe we need better project descriptions or faster loading images.
Legal stuff too—if we're required by Canadian law to disclose information, we'll comply. But that's rare and we'd only do what's absolutely necessary.
Short answer: hardly anyone. Your project details and personal info stay within our team and any consultants directly involved in your build—structural engineers, sustainability advisors, that sort of thing. Everyone we work with is bound by confidentiality agreements.
We use some third-party services—email hosting, cloud storage for project files, analytics tools. These providers have their own privacy policies, and we've vetted them to make sure they're handling data responsibly.
We don't sell your information. Period. That's not how we operate and never will be.
Yeah, we use cookies—not the edible kind, unfortunately. They help us remember your preferences and understand how you're using the site.
Most browsers let you control cookies through their settings. You can block them if you want, though it might make some parts of the site less smooth to navigate.
We use analytics to see things like which project types get the most interest, or if our mobile experience needs work. It's aggregated data, not personal tracking of individuals.
Under Canadian privacy laws (PIPEDA and provincial regulations), you've got rights when it comes to your personal information.
You can ask to see what info we have on you. Want a copy? Just reach out and we'll provide it in a reasonable timeframe.
If something's wrong or outdated, let us know and we'll correct it. If you want your information deleted, we'll handle that too—though we might need to keep some records for legal or contractual reasons.
You can withdraw consent for us to use your info for certain purposes. Like if you don't wanna receive our project updates anymore, that's totally fine.
We take security seriously—kinda like how we take structural integrity seriously in our builds. Your data's stored on secure servers with encryption, regular backups, and access controls.
Only team members who need access to your information for project work can see it. We're not perfect, no one is, but we're doing everything reasonable to protect what you share with us.
If there's ever a breach, we'll let you know promptly and take steps to minimize any damage. Transparency matters here too.
We keep your information as long as we need it for the purposes we collected it. For active projects, that's throughout the design and construction process.
After a project wraps up, we'll retain records for seven years—that's standard practice in architecture for warranty issues, potential disputes, and professional liability requirements.
If you just made an inquiry but didn't move forward with a project, we'll typically keep that info for about two years in case you circle back, then delete it unless you've asked to stay on our mailing list.
Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If we find out we've accidentally gathered data from someone underage, we'll delete it right away.
Sometimes we'll need to update this policy—maybe regulations change, or we start using new tools, or we just find better ways to explain things.
When we make changes, we'll update the date at the top of this page. If it's something major, we'll shoot you an email or post a notice on our site.
It's worth checking back here occasionally, especially if it's been a while since you last looked.
Got questions about this policy or how we're handling your info? Don't hesitate to reach out. Seriously, we'd rather you ask than worry about it.
You can call us at (604) 555-0847 during business hours, or shoot an email to contact@runebastionfrontier.info. We'll get back to you within a couple business days.
If you've got a complaint about how we've handled your personal information and we haven't resolved it to your satisfaction, you can also contact the Office of the Privacy Commissioner of Canada. We hope it doesn't come to that, but it's your right.
Bottom line: we respect your privacy because we'd want ours respected too. Architecture's built on trust—between us and our clients, between structure and materials, between design vision and practical reality. This policy's just another part of that foundation.